EZ Air Conditioning is committed to protecting the privacy of individuals’ personal information by complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This policy describes how we handle personal information of Australian citizens and permanent residents. 

 

Collection of personal information - We only collect personal information about you that is necessary for the purpose of conducting our business. The types of personal information we collect from you will depend on the circumstances in which that information is collected and will typically include your name, contact details and information that you provide in your communications with us. We may also track your enquiries and online activity. We do not collect or hold sensitive information (as defined in the Privacy Act) about you without your consent, or use or store government identifiers in relation to your personal information. Where lawful and practical, you can transact with us anonymously. However, if you do not provide us with the information we request we may be prevented from delivering our products and services, from communicating with you and/or from improving our product and service offering. 
 

Use of personal information - The personal information that you provide may be used for business purposes relevant to our relationship with you. This may include but is not limited to: answering your enquiries; fulfilling your orders; identifying other products and services that you might purchase; helping us improve our product and services offering; and to support marketing of our products and services. We will not sell your personal information to third parties for the purpose of enabling them to market their products and services to you. We may telephone, email or SMS you regarding your account and may send you marketing messages by email or SMS. If you do not wish to receive these messages you can "unsubscribe" in accordance with the unsubscribe procedure specified in the relevant message. 
 

Information obtained from the use of our Website - When you use our website, we collect information that is sent by your browser to our website. This includes technical information, such as your IP address, browser type, operating system, language, time zone setting, access times and any referring website addresses. We also use Lead Handling System and Google Analytics to collect this information about your interaction with our websites. 

​

We use this information to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, direct marketing and advertising. 

Through the use of a ‘cookie’, we can record information about your visit to our website including the clickstream to, through and from our site (including date and time), the pages visited, page interaction information and methods used to browse away from the page. This information is used anonymously and in aggregate, and is collected and logged for statistical purposes. Through analysis of these records, we are able to provide an improved service when users revisit our websites. 

A cookie is a small data file that a website may write to your hard drive when you visit. A cookie file can contain information (such as a user ID) that the website can use to track the pages you have visited and your preferences. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data from your hard disk or read cookie files created by other websites. 

Actron uses cookies to track user traffic patterns and to provide a better service for users when they visit the website. Users can set their browsers to provide notification when a cookie is received, and the opportunity to accept or reject the cookie. Users can also refuse all cookies by turning the function off in their browsers, although this may affect your browsing experience. 

 

Disclosure of personal information - We may disclose your personal information in confidence to related bodies corporate, subcontractors and service providers in the course of conducting our business. In accordance with the Privacy Act, we may use or disclose your personal information if we reasonably believe that the use or disclosure: 
 

is necessary to lessen or prevent a serious and imminent threat to an individual’s life, health or safety or a serious threat to public health or safety; 

is necessary to investigate or remedy suspected unlawful activity or in reporting concerns to relevant persons or authorities; 

is required or authorised by or under law; or 

is in preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of a court or tribunal. 

  

Security and Confidentiality - We implement various security measures that aim to protect the security and confidentiality of your personal information, including destroying or de-identifying information that we hold about you when it is no longer required. 
 

Notification of Changes - We may revise this Privacy Policy from time to time by posting a revised policy on our website.